Frequently Asked Questions

The Sankara Hill Penida is located in Ped, Nusa Penida, Bali. Guests can reach the island by fast boat from Bali's main harbours, including Sanur, Kusamba, or Padang Bai.

For a seamless journey, our Reservation Team can assist in arranging your fast boat tickets and transportation from the harbour to the resort. We recommend arranging your transfer in advance, especially during peak travel periods.

Yes. Our Reservation Team can assist with fast boat arrangements and transportation from the Nusa Penida harbour to The Sankara Hill Penida.

Simply let us know your preferred travel date and departure point, and our team will assist with the available options.

We do not operate a direct airport shuttle. However, we can assist in arranging transportation from Ngurah Rai International Airport to the fast boat harbour in Bali, followed by your boat transfer to Nusa Penida.

Please contact our Reservation Team in advance to arrange your journey.

The fast boat journey from Bali to Nusa Penida generally takes around 30–60 minutes, depending on the departure harbour, sea conditions, and boat operator.

From the harbour in Nusa Penida, the journey to The Sankara Hill Penida generally takes around 15–30 minutes by car, depending on the arrival harbour and traffic conditions.

Check-in is from 2:00 PM, while check-out is by 12:00 PM.

Early check-in is subject to availability on the day of arrival.

If you arrive early, our team will be happy to assist with your luggage while you wait for your room to be ready.

Late check-out is subject to availability and may be subject to an additional charge depending on the requested departure time.

Please contact our Front Office Team during your stay for assistance.

Yes. Complimentary Wi-Fi is available throughout the resort, including guest rooms and public areas.

Yes. A security deposit of IDR 500,000 is required upon arrival and can be settled by cash or debit/credit card.

The deposit may be used toward incidental expenses during your stay. If there are no outstanding charges upon check-out, the remaining deposit will be returned to you.

Guests may submit a room or villa preference when making a reservation. Specific room numbers or locations are subject to availability and cannot be guaranteed.

Our Reservation Team will do their best to accommodate your request.

Yes. Extra single beds are available upon request and are subject to availability. Availability is limited and may vary depending on the accommodation category.

Additional charges may apply. Please contact our Reservation Team in advance to check availability and the applicable rate for your selected room or villa.

Baby cots are available upon request and are subject to availability.

We recommend requesting a baby cot when making your reservation.

Children are welcome at The Sankara Hill Penida. Some room categories and facilities may have specific occupancy conditions.

Please contact our Reservation Team with your children's ages so we can recommend the most suitable accommodation.

No. Pets are not permitted at The Sankara Hill Penida.

The resort does not currently provide dedicated accessible facilities. Due to the property's hilltop setting and multi-level layout, guests with mobility requirements are encouraged to contact our Reservation Team before booking so we can advise on the most suitable accommodation and access arrangements.

Selected dining packages may be available depending on the rate plan or offer.

Please contact our Reservation Team for current package options and inclusions.

Our restaurant offers a selection of local, Asian, and international dishes, and some dishes on our menu contain pork.

However, pork-free options are available on our menu and may also be prepared upon request, subject to availability.

Guests with specific dietary requirements are encouraged to inform our team in advance so we can assist with suitable dining options.

Yes. Room service is available during designated operating hours.

For the latest menu and service hours, please contact our Front Office Team.

Yes. Guests can dine at our signature restaurant, Puñña Restaurant, which offers a selection of local, Asian, and international-inspired cuisine.

For a more relaxed experience, guests can also enjoy a selection of beverages and refreshments at our bar.

Yes. Radha Spa offers a selection of treatments designed to complement your stay with moments of relaxation and wellness.

Advance booking is recommended, particularly during peak periods.

No. The Sankara Hill Penida is a hilltop resort, rather than a beachfront property.

Its elevated setting offers a sense of privacy and tranquillity, with views across the surrounding landscape and ocean.

The Sankara Hill Penida is located away from the beachfront, with several beaches accessible by car from the resort.

Our team will be happy to assist in arranging transportation and recommending beaches or other destinations during your stay.

Yes. Our team can help arrange selected experiences and transportation around Nusa Penida, depending on availability.

We recommend speaking with our team before your arrival so your preferred activities can be arranged in advance.

The Sankara Hill Penida offers a tranquil hilltop setting, private pool villas, ocean views, spa experiences, and intimate dining options, making it an ideal setting for a romantic island escape.

Our team can also assist with special arrangements for honeymoon and romantic stays.

Yes. Our team can assist with selected arrangements for special occasions such as birthdays, anniversaries, honeymoons, and romantic celebrations.

Please contact our Reservation Team in advance so we can discuss the available arrangements and additional charges.

Nusa Penida is an island destination with a naturally hilly landscape. Travel times may vary depending on road conditions, traffic, harbour schedules, and sea conditions.

We recommend allowing sufficient travel time between your boat arrival, resort transfer, and onward activities. Our Reservation Team will be happy to assist in planning your journey.

You can make a reservation through our official booking channels or contact our Reservation Team directly.

For assistance with accommodation, transfers, special requests, or stay arrangements, please contact us before your arrival.

Our Guest Service Team is available 24 hours a day to assist with your needs throughout your stay. From resort services and arrangements to local recommendations, our team will be pleased to assist you.

For your convenience, guest rooms are equipped with international-compatible power sockets and USB charging ports, allowing you to easily connect and charge your devices throughout your stay.

Daily housekeeping service is provided to ensure your room remains comfortable throughout your stay. Additional housekeeping amenities, including an iron and ironing board, sewing kit, disposable razor, and additional bathroom supplies, are available upon request.

An electronic safety deposit box is provided in each room for the safekeeping of your valuables and personal belongings. Guests are kindly advised to use the safe and avoid leaving valuables unattended.

As Nusa Penida is a tropical island, insects and mosquitoes may naturally be present. Preventive measures are taken around the resort, and mosquito protection is provided in guest rooms for your comfort.

Additional assistance can be requested from our Guest Service Team.

Our swimming pool is open daily from 7:00 AM to 8:00 PM, providing a tranquil space to relax and enjoy the surrounding hilltop setting. Pool towels are available for guests' convenience.

The Yoga Pavilion offers a peaceful space for guests to maintain their wellness routine while enjoying the tranquillity of the resort. It is open daily from 7:00 AM to 8:00 PM.

A doctor-on-call service is available should medical assistance be required. Please contact our Guest Service Team or Front Office for assistance.

Discover curated experiences designed to make your stay at The Sankara Hill Penida more memorable. Our team can assist with selected activities and experiences around the resort and Nusa Penida, subject to availability.